A few weeks ago, some of our customers reported that the Malwarebytes for Mac is detecting the CyberByte Antivirus for Mac as “PUP.CyberByte”.
We were surprised since the OPSWAT company certified our antivirus for Mac to be genuine.
The certification can be seen: https://www.opswat.com/cyberbyte
As soon as we confirmed our customers report, we issued a ticket to [email protected] for some clarifications.
Their response came after a few days, pointing the criteria they took when they added our antivirus as PUP.
“We are detecting CyberByte Antivirus because we have found the following behavior to meet our detection criteria:
* We have found the company to be using SEO poisoning techniques on the site.
* We have found CyberByte Antivirus using an OEM Antivirus engine to use aggressive purchase tactics where free alternatives are available.”
First criteria: “* We have found the company to be using SEO poisoning techniques on the site.”
If we use SEO poisoning techniques, how about you Malwarebytes?
Have a look:
and the list can go further and further.
We don’t accuse that BleepingComputer or Malwaretips are doing an SEO poisoning, but we don’t want to be judged for an advertising method which is also used by many cybersecurity-related companies.
Second criteria: “* We have found CyberByte Antivirus using an OEM Antivirus engine to use aggressive purchase tactics where free alternatives are available.”
Our antivirus solution for Mac is using the following detection engines:
1. a modified, customized version of ClamAV which is under GPL license, so we are entirely legal to use it. We implemented it to facilitate the Windows malware detection for the Mac users who are using BootCamp
2. our custom detection engine which is strictly detecting only Mac malware
According to the second criteria, in the judgment of Malwarebytes, no developer/company can demand money for an antivirus product since there are other free antivirus products available.
After we received the email from Malwarebytes, we agreed with their feedback and modified our monetization system, implementing a 7-days trial period, where our end-users can test our product at its full power.
Both of the criteria presented above are showing nothing more than an aggressive campaign of publicity made on the back of startup companies.
A few days ago we noticed that the criteria of PUP.Cyberbyte changed to FakeAV.OSX.
Malwarebytes it is not an antivirus certification qualified company like OPSWAT, so their statement is showing nothing more than another lack of professionalism from their Mac malware department.
We are a start-up company, mainly founded by cybersecurity personnel, personnel which has certifications like: OSCP, OSCE, CeH, ATM.
Qualified and certified personnel forms the software development team to assure that our end products meet high standard criteria.
If someone can tell us that we don’t know anything about cybersecurity, let’s ask the guys who took the OSCP and OSCE certifications to have a better look on the knowledge you must have to obtain this certification.
In conclusion, since we did contact Mr. Thomas Reed (the head of Malwarebytes Mac) and we had no reply, we regret to inform that from this day on, the CyberByte antivirus for Mac will be able to remove the Malwarebytes for Mac automatically from any MacOS system installed, due to incompatibility reasons.
This will be stated regarding agreement before installing CyberByte antivirus and must be accepted by the end-user.
We are sorry that we had to come to this radical decision, and we hope that Malwarebytes will reconsider their decision so we can agree.
We don’t want to say with this statement that Malwarebytes is an “untrustable,” bad company, but they have to reconsider the quality of their Malwarebytes for Mac department.